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Click 10:29 a.m. @ 20 September 2008
1086th Entry
Earlier on I needed to top up my PayPal account and according to them, you will see the updated amount within 4-6 working days. It has been more than that period of time and I have sent 3 emails to them regarding this issue but no one got back to me with a decent answer.
One of their staff emailed me but I couldn't understand his email at all.
Hello my name is Yibo, I will be happy to assist you with your question
regarding your PayPal account.
As you mentioned, I got you issued a top up funds request around Sept 10
2008. But the funds still have not been added into your PayPal balance,
am I right?
For this situation, Could you please provide the following message to
us? We will help you to investigate it.
Thanks again for contacting us, and thank you for being part of the
PayPal community.
Sincerely,
Yibo
PayPal, an eBay Company
What message is he talking about? Why does it seem like his English is ...
I have a transaction on my end that I need to process, and without this additional fund, the seller will think that I am a lousy buyer!
Lousy PayPal. Take forever and maybe never to reply to their emails.
This is my last email.
PayPal team,
I am really disappointed with the customer service response time. I have emailed twice regarding the same issue and yet I was not replied with an answer I need to know as a client of PayPal.
It was the first time that I tried to top up the funds in my PayPal account and it has been more than 8 working days since I topped up the money. The issue here is that the money that I transferred from my local bank account to my PayPal account was not seen and I am very worried that the money did not get through! I followed the instructions and steps as was stated at your site to top up the funds.
I needed the money to fulfill a transaction with my seller and because of this delay I am not able to do so and this is leaving a bad impression as a buyer.
PayPal team, if you really are service-oriented and would like to keep your clients happy, please reply me within 24 hours. I have been waiting for a decent reply for more than 3 working days.
Thanks.
Tsk.
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